Because it was so difficult to pair with my Android and such a frustrating experience. Also worth noting it's a -very- hot season here and so far no hiccup whatsoever with the device the interface with the smartphone was quick the only thing you gotta be careful about is your initial code (better save as note somewhere/ do not forget) a friend down the street got his after seeing ours but forgot his code (big issue). After you have the Initial Code ready, push the reset button on the back panel of the Lockly™ … The Initial Code can be found on the Initical Code Card that came with your smart lock. Lockly™ Secure Plus and Secure Pro supports up to 99 fingerprints on top of the access codes. Dimension Length •346 mm Width •168 mm Depth •84 mm Installation Swing Direction •Fit both left/right swing door Door Thickness •40 – 60 mm (Standard) •61 – 120 mm (Extension kit) Backset •60 / 70 mm Door Type •Wooden door •Fire door •Anti-theft door •Metallic door Lockcas SECTION 2.4 5 2.4 Factory Reset In order to restore the Lockly™ Secure to factory default settings, you must have your “Initial Code” available.The Initial Code can be found on the Initial Code Card that came with your smart lock. Also worth noting it's a -very- hot season here and so far no hiccup whatsoever with the device the interface with the smartphone was quick the only thing you gotta be careful about is your initial code (better save as note somewhere/ do not forget) a friend down the street got his after seeing ours but forgot his code (big issue). Follow on-screen instructions by selecting “Offline Access Code” when creating a new access code. Lockly® Smart Lock APP / Download Link: Remote Code Management: Share encrypted eKeys containing detailed information such as duration of stay, initial entry, multiple or single authorizations, etc., to your guests. PIN Genie patented digital keypad •With a patented peek-proof digital touchscreen you can be sure no one can spy your access codes. 2.4 Factory Reset SECTION 2.4 In order to restore the Lockly™ to factory default settings, you must have your “Initial Code” available. (Was n the Quick Start Guide) After you have the Initial Code ready, push the reset button on the back panel of the Lockly… A: Each Lockly™ Secure Smart Lock supports up to 8 sets of access codes, including your master code, your family members’, and temporary users access codes. OAC (Offline Access Codes) can also be issued via the Master-owner account in our Lockly app. Why 4 stars then? Send it over email or text to enable them to enter your home using a smartphone to unlock your door. Also worth noting it's a -very- hot season here and so far no hiccup whatsoever with the device the interface with the smartphone was quick the only thing you gotta be careful about is your initial code (better save as note somewhere/ do not forget) a friend down the street got his after seeing ours but forgot his code (big issue). You can also have 1 one time access code and up to 50 Offline Access Codes valid. What do I do if the Initial Code is lost? In order to restore the Lockly™ to factory default settings, you must have your “Initial Code” available. Once I got past that, Lockly was exactly what I wanted and expected! The Initial Code can be found on the Initical Code Card that came with your smart lock. So, in my initial review (below) it was a huge challenge to pair my phone with the lock. •LOCKLY Vision Connect x 1 •Mechanical key x 2 •Installation guideline x 1 •Quick start guide x 1 •User manual x 1 •Initial code card x 1. LOCKLY Secure Lux Mortise Lock Technical Spec. 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