Give an Example/Role Play Questions. Let’s say that the customer you’re talking to is complaining about a well-known problem with your product. Get your career off life support, walk into the nursing interview ready and calm, and land that dream job! These are the questions you can expect to hear in any customer service interview… whether it’s a first phone interview or face-to-face interview. What should you do if a customer asks a question you don’t know the answer to? A. For a customer service interview, that means learning how to place precedence on your personality – no matter which combination of questions happen to come up. Remote work, technology, and engagement are hot topics in the New World of Work. You can educate them about the product, give them scripts, and walk them through manuals and processes, but after that, they have to be able to connect with your customer on a human level. All the best ! Europe & Rest of World: +44 203 826 8149. They love to talk. Sample Interview Questions with Suggested Ways of Answering Q. What motivates you to do well? You are here: Home 1 / Latest Articles 2 / BPO & Customer Support 3 / Top 20 Customer Service Interview Questions and Answers last updated December 14, 2020 / 13 Comments / in BPO & Customer Support / by renish They can put themselves in their customers’ shoes and advocate for them when necessary. What interests you about our product and customers? Banish the blank page for good with our 1000+ HR templates. What are some common customer questions that you fielded at your previous role, and how did you answer them? The customer is saying you’re taking too long to solve the issue: what do you do? Remote Customer Service Agents. Describe your ability to resolve conflict. Tell me about problems with the products or services you previously supported. The hiring manager will ask how you would handle issues that might arise on the job. Read on to learn more about the questions you might be asked during an interview for a customer service representative job. Behavioral interview questions ask you to explain how you dealt with past experiences on the job. Listen closely to see how well they work on teams, how clearly they explain processes, and how swiftly and thoughtfully they handle troubleshooting and conflict resolution. Avoid memorizing dialogue and instead come up with a variety of personal experiences that highlight relevant skills. What do you do when you don’t have enough information to answer a customer’s question? Have you ever suggested a way to increase revenue, lower costs, or improve efficiency? At some point in your interview, you will have to answer a question that prods you to give an example or take part in a role play situation. Don’t let jargon stand between you and your to-do list. Describe a time you calmed down an angry customer. This job can be repetitive. Be prepared to share your availability with the hiring manager, keeping in mind that the more flexible you are, the better your chances of getting a job offer. The goal is to determine whether you meet the standards for optimal customer service as defined by the employer. How you answer will be an indicator of how good a fit you will be for the job. Why do you want to leave your current job? Talk to me about a time when you were unable to help the customer with their problem – what was the issue and how did you handle the situation? Because of customer’s response, management will be able to understand the needs of the customers, thus providing better service. Stay away from personal qualities and concentrate on professional traits: "I am always working on improving my communication skills to be a more effective presenter. 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